Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and VocAIris Inc. ("VocAIris", "we", "our", or "us") governing your access to and use of the VocAIris platform, APIs, and related services (collectively, the "Services").

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not access or use the Services.

1. Description of Services

VocAIris provides an AI orchestration platform that enables businesses to deploy AI-powered voice agents, video agents, chat agents, and automated workflows across recruitment, customer support, and front-desk operations. Services may include:

• AI Recruiter — automated phone screening, resume analysis, scheduling, and scorecards
• AI FrontDesk — inbound call handling, appointment booking, website visitor engagement, and lead qualification
• AI Support — customer service automation and escalation routing
• Platform APIs and integrations with third-party systems

2. Account Registration and Eligibility

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By registering, you represent that you meet these requirements.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete registration information
• Notify us immediately at [email protected] of any unauthorized access or security breach
• Not share credentials or allow others to use your account
• Use strong passwords and enable multi-factor authentication where available

VocAIris is not liable for any losses arising from unauthorized use of your account due to your failure to maintain security.

3. Acceptable Use

3.1 Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Conduct

You agree not to:

• Use the Services to violate any applicable law, regulation, or third-party rights
• Transmit spam, unsolicited communications, or conduct phishing or fraud
• Impersonate any person or entity, or falsely claim affiliation
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of our Services
• Use automated bots or scrapers to access the Services outside of authorized API use
• Interfere with or disrupt the integrity or performance of the Services or related systems
• Attempt to gain unauthorized access to any part of the Services or their related systems
• Store or transmit malware, viruses, or any malicious code
• Use the Services to harass, abuse, or harm any individual
• Conduct AI-generated calls or messages without required disclosures or consents under applicable law

4. Subscriptions, Billing, and Payments

4.1 Subscription Plans

Access to the Services is provided on a subscription basis. Plan details, including features, usage limits, and pricing, are described on our website and in your order or statement of work.

4.2 Payment

• Subscription fees are billed in advance on a monthly or annual basis as selected
• Usage-based charges (e.g., per-call, per-resume, per-SMS) are billed in arrears based on actual consumption
• All fees are non-refundable except as expressly stated or required by law
• You authorize us to charge your payment method on file for all applicable fees

4.3 Late Payment and Suspension

If payment is not received within 10 days of the due date, we reserve the right to suspend or terminate your access to the Services. Reactivation may require payment of all outstanding balances plus a reactivation fee.

4.4 Price Changes

We may modify pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.

4.5 Taxes

Prices exclude taxes. You are responsible for all applicable sales, use, VAT, or similar taxes unless you provide a valid exemption certificate.

5. Intellectual Property

5.1 VocAIris IP

The Services, including all software, algorithms, models, designs, trademarks, and content created by VocAIris, are and remain the exclusive property of VocAIris Inc. and its licensors. These Terms do not grant you any ownership rights in the Services.

5.2 Your Content and Data

You retain ownership of all data, content, and materials you provide to or generate through the Services ("Customer Data"). You grant VocAIris a limited, non-exclusive license to process Customer Data solely to provide the Services to you.

5.3 No Training on Customer Data

VocAIris will not use Customer Data — including voice recordings, transcripts, or conversation logs — to train, fine-tune, or improve our AI models without your prior written consent.

5.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant VocAIris an irrevocable, perpetual, royalty-free license to use that feedback without restriction or obligation to you.

6. AI Agent Disclosures and Compliance

When deploying VocAIris AI agents to communicate with End Users, you (the Customer) are solely responsible for:

• Complying with all applicable laws governing automated calling, texting, and AI-generated communications (including TCPA, CCPA, GDPR, and applicable state laws)
• Obtaining all required consents from End Users before initiating AI-driven interactions
• Ensuring required AI/bot disclosures are made at the beginning of each interaction where legally mandated
• Complying with two-party consent recording laws in applicable jurisdictions
• Maintaining accurate do-not-contact lists and honoring opt-out requests promptly

VocAIris provides tools and templates to assist with compliance but is not responsible for your compliance obligations or failures.

7. Data Processing

VocAIris processes personal data on your behalf as a data processor. Our handling of personal data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement (DPA). Enterprise customers requiring a DPA should contact [email protected].

8. Confidentiality

Each party agrees to keep confidential the other party's non-public information disclosed in connection with these Terms and to use it only as necessary to perform under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this agreement; (b) was already known to the receiving party; (c) is independently developed; or (d) is required to be disclosed by law.

9. Uptime and Service Levels

VocAIris targets 99.5% monthly uptime for core platform services. Scheduled maintenance windows are announced in advance. Uptime commitments and remedies for downtime, if any, are specified in your subscription plan or enterprise agreement. Services are provided "as is" for free-tier and trial users.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED OUTPUTS.

VOCAIRIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. AI-GENERATED CONTENT, TRANSCRIPTS, AND SCORES ARE NOT GUARANTEED TO BE ACCURATE AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR HIRING OR BUSINESS DECISIONS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCAIRIS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VOCAIRIS'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO VOCAIRIS IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless VocAIris, its affiliates, officers, employees, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law or third-party rights; (c) Customer Data you provide; or (d) your deployment of AI agents without required consents or disclosures.

13. Term and Termination

13.1 Term

These Terms remain in effect for the duration of your use of the Services or your active subscription, whichever is longer.

13.2 Termination by You

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of prepaid periods.

13.3 Termination by VocAIris

We may suspend or terminate your access immediately if: (a) you breach these Terms; (b) we are required to by law; (c) you fail to pay; or (d) continued provision would expose us or others to legal risk or harm.

13.4 Effect of Termination

Upon termination, your right to access the Services ceases. We will provide a 30-day window to export Customer Data, after which it may be deleted per our data retention policy. Sections 5, 8, 10, 11, 12, and 15 survive termination.

14. Modifications to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification. Continued use after the effective date constitutes acceptance. If you disagree with the changes, you may terminate your account before they take effect.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except either party may seek injunctive relief in a court of competent jurisdiction.

Class Action Waiver: You agree that disputes will be resolved on an individual basis and waive any right to participate in a class-action lawsuit or class-wide arbitration.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and VocAIris regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger or acquisition.
• Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control.
• Notices: Legal notices to VocAIris must be sent to [email protected].

17. Contact

For questions about these Terms, please contact:

VocAIris Inc. — Legal
Email: [email protected]
Website: vocairis.com/contact